Hello, is anyone there?

Roughly an eon ago you purchased a phone system for yourself or your company.  You recorded a greeting and never looked back.  It’s time to rethink your greeting, especially if your company has gone virtual.  Does your telephonic greeting truly represent your brand?

Some tips:

• Keep it short
• Speak clearly and at a slightly slower pace than you would normally speak, and eliminate any background noises
• Remember to say your company’s name and/or your name
• When programming options the caller can select, make sure first listed is the most frequently selected choice
• Provide guidelines for your team members on what your expectations are for phone greetings while they are working virtually
• Don’t say things you are not capable of doing (i.e. “leave a message and we’ll get back to you immediately”)